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Find the Answers You Need
Get fast answers to our most common questions, so you can shop confidently and find what you need right away.
Are the bags waterproof?
Yes - our bags feature a waterproof lining and easy-care exterior to handle everyday spills and messes. For longevity, we recommend gentle wipe cleaning and avoiding full submersion or machine washing.
Is the padding comfortable for newborns?
Yes - the change mat is softly padded to provide a comfortable, supportive surface for newborns and toddlers while you’re on the go.
How much can the bag hold?
The internal mesh pockets can be used for baby's diapers and other supplies, while the exterior pockets can be used to store parent's things.
Does the bag come with a strap?
Yes - it has 49.2" adjustable strap featuring a matching vegan leather shoulder pad for added comfort and an elevated finish - making it effortless to carry anywhere.
Is the fabric safe for sensitive skin?
Yes - our materials are carefully selected to be gentle and safe for everyday use, including for delicate newborn skin.